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Several claim handlers are required for a claims operation based in Harrogate to deal with a mixed portfolio of 3rd party motor claims and accidental damage losses. The losses will vary from domestic car policies to agricultural vehicles and you will work within a £25,000 delegated authority limit, but some claims may go up to £50,000 in value.
To provide a market leading standard of customer service to clients. Understanding general procedures and advising of any appropriate action required.
To provide a market leading standard of customer service. Able to empathise with customers following a pet injury/illness.
Will be responsible for carrying out general day to day administration on behalf of the sales team. Ensuring all tasks are carried out accurately and efficiently within the timescale agreed by the business.
To provide an efficient and professional service to clients by offering the highest levels of customer service in line with the requirements of the business and the guidelines set by the FCA. To treat customers fairly and offer advice and solutions whenever the need arises.
To provide a market leading standard of customer service and empathise with customers following a breakdown, motor accident or pet injury/illness and to also provide reassurance and assistance. Effectively working alongside both the Team Leader and Breakdown Network Manager; this is in order to maintain a comprehensive network of UK wide recovery agents.
A new vacancy has arisen for a Motor and Personal Underwriter to join a leading UK general insurer based within the office in North Yorkshire. The role will involve working predominantly with the broker market.
Role is at senior management level within the business and carries overall responsibility for the performance of the Claims Department maximising both customer and staff satisfaction and continual performance improvement and development of the team members.Head of Claims, reporting directly to the Director of Operations, the individual will be expected to manage by example across all areas of the claims team being equally comfortable and capable with both the technical claims handling and people support and development aspects.
This is a highly important role in a growing team dealing with higher value and complex claims. The role requires a solid and mature approach and involves working closely with other handlers, the PMC Leader and other team members including the Pricing Team and Field Managers.
You will be responsible for providing a full broking and re-broking service to existing and potential clients in respect of their personal insurance needs. Many clients have some links to the commercial division and some will be high net worth status.