South West / South Wales: Somerset.
£16,000 - £19,000
A new vacancy has arisen for a Claims Negotiator in Somerset. The role will involve managing a personal case load of claims in the Type 3 department. Type 3 claims will either be high value, complex or involve new and innovative processes. Type 3 claims can be a mixture of personal lines and commercial claims. Providing excellent customer service and following detailed and complex claim handling processes. Managing a personal case load to ensure targets and services level agreements are met. Responding to correspondence within agreed timescales.
Ensuring that every policyholder, clients, and all other interested parties are kept updated within agreed timescales. Handling complaints, including escalated complaints. Maintaining a professional manner while liaising with clients, suppliers and customers and other involved parties. Pursuing suppliers to ensure their compliance to company service level agreements. Maintaining a high level of confidentiality while dealing with data. From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.
Prospective applicants must hold 5 or more GCSE's (at C grade or above). Previous Commercial experience is desirable. Business Interruption experience would be a bonus but not essential. Previous high level customer service experience essential. Either previous experience in the Insurance Industry preferably buildings insurance or experience in construction including scoping and project management. Experience of drying and restoration would be a bonus. CII qualified to Cert CII level (if not qualified yet it will be a contractual obligation to attain this level within 18 months of joining the company). Good general IT skills. Commercial Claims knowledge is desirable. Previous general Customer Service experience. General building knowledge would be advantageous but not essential.
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