North West / North Wales: Greater Manchester.
£14,500 - £16,000
A new vacancy has arisen for a Motor Claims Advisor to join a major insurer based in Manchester. Will be responsible for handling all Third Party claims where liability is not disputed (excluding Personal Injury), to prevent litigation in all cases relating to non-personal injury claims and uninsured losses by adhering to company processes and procedures. The role will be primarily concerned with mitigating losses, negotiating and controlling costs. Working closely with external organisations and agencies, eg., insurance companies, solicitors and uninsured loss companies and by applying the appropriate case law. Will be responsible for negotiating and recovering the best possible settlement for the customer and the company as quickly as possible.
Will involve a high degree of influencing and negotiating with particular emphasis on conflict resolution. Will play a pivotal role in achieving a balance between the provision of a quality service combined with the commercial focus required to ensure that the company meets all targets. Will answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times. Effectively persuading the customer to settle the claim in the most efficient way. To be proactive in using the telephone to move the claim forward to reach the best possible settlement. Handling and processing TP claims up to £2,500 accurately and efficiently. Ensuring the claim details are checked for possible fraud/Large Loss indicators.
To ensure all resources are utilised to achieve a successful recovery for the customer and the company. Ensure the claim is chased at every opportunity in order to reach the best settlement efficiently and expediently. Ensure all recovery claims have liability apportioned correctly in order to achieve the best settlement. To diarise and chase the claim to ensure settlement is reached expediently. To handle a range of calls from existing customers, Third Parties and their representatives and provide updates on the status of claims.
It is essential that the jobholder has a basic understanding of general claims handling. Demonstrable evidence of negotiating disputed cases gained within an accident management, credit hire or insurance company would be desirable. Front line customer support in a target driven role. Influencing and negotiating. Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent. Computer skills (including the Internet). Legal framework (Financial Ombudsman Services rulings and recent case law). Financial Conduct Authority (FCA) and Regulatory Compliance. Knowledge of claims processes and systems. Awareness of fraud indicators. Will ideally have attained IFC Level 1 or show a willingness to study. Planning and organising skills, customer focus, teamwork and a drive for results. Communication (including influencing and negotiating).
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