Yorkshire: West Yorkshire.
£25,000 - £28,000
Our client, a national insurer has a vacancy in Leeds for a Technical Claims Handler. You will be dealing with Disaster, Recovery & Restoration (DR&R) losses. Reviewing digital evidence live from the Insured's home, with an on- site technician. You will agree immediate actions to be made on site, taking steps to mitigate the damage and to minimise, as much as possible, the disturbance caused to the policy holder. You will authorise works, design and agree a drying scope with the contractor. You will then produce a building scope with the on-site technician acting as 'your eyes and ears' to enable you to compile fulfilment options on all aspects of the claim, discussing this with the Insured. As the file owner, you will be responsible for proactive management of the claim, providing excellent customer service whilst maintaining control of the indemnity cost and speed of settlement for your own portfolio, processing all activities required in a timely manner.
Key AccountabilitiesOwnership & accountability for Disaster, Recovery & Restoration claims, utilising digital evidence including video and photographs to create a scope for repairs to facilitate settlement negotiation. Will continue to manage claims on a delegated authority basis, following a claim through to completion and settlement. Negotiating a settlement with customers and arranging payments, appointing suppliers where necessary. Maintaining an accurate reserve. Determining rectification works necessary and acting as a point of technical referral. Point of contact for updates, progress and co-ordination of the claim with close management of the customers' expectations. Will support Home Claims, involving a subrogated recovery element, by carrying out investigations and providing information relevant to possible recovery opportunities. Identify, own and manage the risks involved in running the business appropriate to the role in line with the company's risk framework.
Key ObjectivesWill take ownership & accountability for the claim. Ensure appropriate handling of the claim and effective control of claims spend. Manage instruction of fulfilment suppliers within service level agreements. Manage customer expectations. Keeping the customer experience at the heart of everything you do, ensuring adherence at all times to the principles of Treating the Customer Fairly. Successful achievement of all business targets asset out within departmental measures. Identify and support both subrogated and dual indemnity recovery opportunities.
Will have experience of handling a caseload of Technical Claims, including; Initiation & Liability Investigation, Negotiation and Settlement, Claims Quantum, Assessment & Reserving and/or Claims Recovery. Knowledge of Regulatory Compliance. Excellent customer service, effective time management. Knowledge of insurance principles and practice. Knowledge/experience of fraud investigations. The ideal candidate will currently be operating in a similar capacity, as a Loss Adjuster, Claims Incident Manager or Technical Claims Handler/Manager. British Damage Management Association Qualified/Building Restoration background would be desirable.
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