PERSONAL INJURY CLAIMS TEAM LEADER who has gained 14 years industry experience. Currently manages and develops a team of personal injury claims handlers to ensure SLA’s are maintained. Has out-performed in the role since joining the company and continues to thrive in a high pressured environment. Analyses performance of individual handlers to identify areas where improvement could be made. Delivers coaching and training to the team and the rest of the branch to manage any underperformance areas. Is responsible for collating, analysing and submitting MI to the Claims Exec Team on behalf of the branch. Has heavy involvement in a project regarding the changes in legislation in the insurance industry, leading the way on one specific aspect that required major change.
Certificate of the Chartered Insurance Institute. BA (Hons) Degree in Communication & Cultural Studies/Media 2.ii.
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