CUSTOMER RELATIONS CASE HANDLER/CLAIMS NEGOTIATOR who has gained over 10 years experience within the insurance industry. Currently dealing with complaints on home and commercial claims that the front line staff are unable to resolve. Has dealt with a wide range of complaints from hold time and staff attitude through to policy voidance and fraud cases. Previously gained experience of handling own portfolio of commercial property claims from notification through to final settlement with a delegated authority of £20k and a delegated authority under referral of up to £35k. Updated the claims validation check list as claims progressed to detect fraudulent/exaggerated claims. Previously dealt with all classes of motor claims (excluding personal injury) up to £2,500. Due to forthcoming redundancy, seeks opportunities to return to a claims role.
Educated to a good standard.
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