CLAIMS ADVISOR who has gained over 3 years claims experience. Has a proven track record of delivering exceptional customer services spanning claims management, call handling, technical support and administration that drive the efficient delivery of key business services. Previously as an FNOL Claims Advisor, operated within a call centre and handled inbound calls from customers relating to new and existing breakdown claims, annual service requests or inspections. Recorded all critical details from customer on claims system and verified accuracy of information. Validated each claim against specific policy Terms & Conditions to ensure sufficient coverage. Managed all aspects of claim progression and updated customers on a frequent basis as to the current status of their claim. Co-ordinated receipt of reports, updates and costs from multiple engineers. Handled any complaints raised by customers and captured pertinent information.
Working towards the Certificate of the Chartered Insurance Institute. Membership of the Chartered Insurance Institute.
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