FIRST PARTY VALIDATION TEAM LEADER who has gained 8 years industry experience from within three different insurance companies covering motor and home insurance. Currently holds responsibility for managing a team of nine Claims Validation Specialists ensuring they are displaying the company values at all times. Completes Performance Management/Review Meetings with individuals. Manages and drives succession within her team. Coaches her team to ensure the best quality results on call and file observations, ensuring the team receive regular feedback on all audits complete. Liaises with colleagues of all levels, including the Claims Director and external suppliers. Ensures her team are completing the correct validation process and using the Digilog Technology to detect and prevent fraudulent claims. Manages and develops relationships with the key account holders.
Educated to a good standard.
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