SALES CONSULTANT who has worked within the industry for 1 year. Currently switches roles regularly from working in the outbound department to the inbound department. Role in the Outbound department includes making calls to existing customers and persuading them to renew their car insurance with the company. Role in the Inbound department includes answering calls from existing customers and answering their queries about their renewals. Renews policies that are due to come to an end by taking customers bank details and processing them through. Cancels and suspends policies for those who have sold their vehicles and no longer need car insurance. Also takes complaints and logs them on the system for those customers who are dissatisfied with the service. Occasionally does market research for the company by calling customers to conduct a survey with them based on their satisfaction or dissatisfaction with the company.
Educated to a good standard.
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