TECHNICAL CLAIMS DELIVERY ASSISTANT who has gained 23 years general insurance claims experience in which time has gained a thorough understanding of all types of claims handling. Currently provides general insurance claims technical support to operational claim teams and management leadership team. Develops and reviews claims handling best practices guides. Considers operational impacts of legislative and regulatory requirements on general insurance handling. Considers the impacts of changes in processes or introduction of new products on general insurance claims. Preparation of business cases, understanding of Consumer Insurance Act 2012 and LASPO (including the provision of proposed employers/public liability protocol) skills attained. Development and implementation of third party insurer tactics tool.
Associate of the Chartered Insurance Institute (ACII).
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