CUSTOMER SERVICE REPRESENTATIVE who has gained over 4 years industry experience. Currently handles new claims from customers via telephone; recording accurate information in regards to accidents customers have been involved in using DOS based programs, arranging repairs and recovery for their vehicles. Has successfully delivered training sessions for new and existing members of staff as well as producing training material. Assists new starters when they first go live on the telephone systems in case they have any problems. Has been involved in the roll-out of a new claims logging system; this involved testing the system before roll-out making sure that the system worked properly and to the specifications it needed to, and if not, reporting any problems. Also provided assistance when the system was rolled out to her colleagues, so if they needed help or guidance, was available to help them and answer any questions or queries they had.
Educated to a good standard.
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