AREA MANAGER who has gained over 14 years industry experience. Has a proven track record in coaching and leading teams to achieve success. Currently responsible for the management of a team of remote workers throughout the UK and office based support. Coaches staff with ongoing performance reviews and training where required ensuring they are fully equipped and motivated to carry out their role. Oversees the financial budget of the team to achieve clear profits. Undertakes staff audits to provide feedback on technical and service quality. Allocates staff resources to reflect workflow. Produces daily, weekly and monthly MI to track individual and team progress and review against targets.
Certificate of the Chartered Insurance Institute. Insurance Foundation Certificate.
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