INBOUND SPECIALIST WARRANTY SALES & SERVICE EXECUTIVE who has gained over 8 years industry experience. Currently deals with Specialist AP warranty calls but also takes overflow of sales and service calls. Registers free guarantees on products and upsells cover. Renews existing cover, takes policies off, suspends and updates new bank and credit card details for customers. Handles incoming telephone calls from existing and new customers; regarding household insurance products with the intent of converting service calls into sales. Identifies needs and then meets these needs through varied products. Heavily target driven on many sub-products including boiler cover. Utilises overtime opportunities in order to over-achieve targets. Assists and mentors new colleagues by providing specialist knowledge to assist customer service and also assists training in sales. Seeking to pursue a long-term career in a sales/service oriented role with career development perspectives.
BA (Hons) Early Childhood Studies 2:1 (with Practitioner Status).
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