CUSTOMER SERVICE ADVISOR who has gained over 3 years experience. In last role, dealt with up to 60 inbound calls a day from customers making changes to their home insurance policies. Made changes, took payments, answered questions, exceeded team and individual targets and met SLA's. Used complex systems such as Microsoft Word, Excel and certain spreadsheets to form letters. Helped customers and worked with different departments. Due to redundancy, is seeking to secure a part time position where skills and experience can be utilised.
Educated to a good standard.
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