INBOUND/OUTBOUND CLAIMS ADVISER/HANDLER who has gained over 2 years claims experience. Currently provides excellent client care within the contact centre to its business partners customers, giving regular updates and tackling queries on credit hire vehicles and repairs of clients vehicles. Takes FNOL and sets up credit hire and credit repair, taking details of personal injury claims and transmitting the details across to the inbound legal service team. Assesses liability on road traffic accident claims and personal injury queries as well dealing with customer complaints. Provides coaching and training to new starters whether this is assisting with any process changes, scripts or general queries. Has won Employee of the Month twice within 12 months. Seeking to develop career as a Claims Adviser.
BSc (Hons) Biochemistry.
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