BUSINESS DEVELOPMENT & OPERATIONS MANAGER who has gained over 9 years experience in insurance and risk management. As a Corporate Risk Management Officer, managed and maintained the corporate risk management framework and compliance system for collecting, monitoring/reporting purposes and supported Directors, Senior Management, officers and partner agencies. Analysed and reported quantitative information regarding risk management and Insurance at both strategic and operational levels. Previously as a Technician, developed an excellent rapport with legal panels, continuously provided advice and supported complex cases for a portfolio of local authority clients. Managed a portfolio of 600 PL, EL and, Pl cases using TCF framework, negotiated best outcomes direct with third party, external agencies, claims management companies, Legal Ombudsman, Council Chief Executives and Solicitors holding a strong defence rate of 85%.
Certificate of the Chartered Insurance Institute. BA (Hons).
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