SENIOR CLAIMS ASSESSOR who has gained 9 years industry experience. Currently responsible for assessing claims as they come into the company. Analyses the completed claim form together with any additional information submitted. Makes a decision based on the policy cover and compliancy to see if the claim is valid. If valid then calculates the settlement and puts through for payment. If not valid then carries out a repudiation process. Provides claims support over the telephone and via e-mail, advising policy cover if customers are able to make a claim or not, sending out claim form documents, handling settlement queries, advising the status of claims. Trained in every scheme the company provides, so assists with colleagues when necessary including Pet, Equine (including Loss of Use), Wedding, Caravan, Cycle and Camera. Is able to deal with complaints and appeals against decisions made on claims. Seeking a new opportunity which offers career advancement.
Educated to a good standard.
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