RETENTIONS ADVISER who has gained 3 years industry experience. In present position, primary role is to retain existing customers who are looking to switch company. Roles include using his toolkit (discount) or using initiative and building rapport with the customer to analyse what customers needs are for the following term. Has had supporting roles to help the team leader whilst he is away or busy with new starters so is comfortable in handling meetings with a team. Has to be a good listener to understand and value customers and by doing this, feels that his listening skills benefit in helping the customer to choose the most appropriate cover. Seeking improved career opportunities.
Educated to a good standard.
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