HOME CLAIMS TEAM LEADER who has gained 27 years industry experience, predominantly within the same leading insurance company. Until recently, lead, motivated, engaged and developed a team to deliver brilliant customer service, increase customer satisfaction and ensure operational targets were delivered. Guided and coached the team to increase professional and technical capability and improve claims service standards. Resolved/facilitated resolution of complex claims queries and problems escalated by the team. Worked closely with other team leaders to effectively implement change and claims strategy to deliver agreed business benefits. Maintained good quality and indemnity controls in claims handling across the team. Ensured compliance with legal, regulatory and policy requirements. Liaised with key stakeholders. Seeking a new challenge following redundancy.
Educated to a good standard.
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