Customer Services Manager

Location

South Yorkshire

Salary Sought

Negotiable

Reference

211584

Applicant Profile

CUSTOMER SERVICES MANAGER with a proven track record of effective management within the insurance and retail sectors. Well versed in managing and leading large teams to provide exceptional services and productivity levels with a drive to continually improve processes for efficiency. Leads, motivates and manages a dedicated team of 12 Customer Service Agents. Makes certain that all customer communications are managed efficiently to meet all SLA's. Develops the team to conduct work in-line with FCA guidelines and regulations. Acts as the main point of contact for escalated queries when a team member is unable to resolve a customer service issue and a higher degree of authority is required to manage customer expectations. Conducts staff appraisals, manages performance and disciplines staff. Ensures KPI's are met through structured reviews of personal development plans.

 

Applicant Qualifications

MEP - Management Effective Programme. Introduction to Management.

Contact

Martin Farrar
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Fax: 0845 458 8619
Email: mfarrar@iauk.co.uk
IAUK

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