CLAIMS CONSULTANT who has gained 7 years industry experience. Handles inbound and outbound telephony in a proactive manner to establish requirements for advice, guidance and services/solutions. Applies specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the highest possible level of customer satisfaction. Ensures at all times the advice and services provided are consistent with all relevant procedures, processes, standards, behaviours and performance targets.
Currently studying towards the Certificate of the Chartered Insurance Institute.
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