CUSTOMER SERVICE ASSOCIATE who has gained 27 years industry experience and is committed to driving business growth and improving customer satisfaction. In current role, delivers outstanding and consistent customer service across all product lines, providing relevant information and explaining choices to ensure satisfactory customer outcomes and developing customer loyalty. New business, renewals, queries, claims, premium collection and accounts, branch banking and complaints. A referral point for new starters. Supports and trains colleagues through daily assistance and provides individual training on a one to one basis within branch. Consistently exceeds customer satisfaction surveys by delivering a high level in customer service. Due to redundancy, is seeking a new challenge in a full time role.
Educated to a good standard.
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