CLAIMS INVESTIGATOR who has gained over 17 years’ experience with the same company with career progression due to performance. In last role, investigated suspected fraudulent claims, taking the appropriate action in line with established standards, procedures and guidelines. Managed own caseload of claim investigations, involving case assessment, a range of background checks, preparatory telephone enquiries with relevant parties and cognitive interviews with suspected fraudsters. Organised the teams' incoming work, allocating and returning cases where appropriate. Coached and fed back to claim handlers and leaders where learning opportunities arose. Dealt with referrals from colleagues on areas of specialism or complexity.
Educated to a good standard.
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