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EXPERIENCED MANAGER with 26 years experience working within an insurance related environment. Has a bias towards growth, profit improvement and customer experience excellence.
COMPLIANCE MANAGER whose career in the insurance profession spans several years in both Insurer and Insurance Broking environments including 14 years at management level. Has a total of 17 years experience of General Insurance Regulation, initially as a Compliance Manager under the General Insurance Standards Council (GISC) regime and latterly as Regional Compliance Officer/Compliance Monitoring Officer under the Financial Services Authority (FSA) and Financial Conduct Authority (FCA) regimes.
SALES REPRESENTATIVE/TELESALES EXECUTIVE with 9 years customer service and sales experience gained within various disciplines. Has carried out both inbound and outbound roles, answering queries and handling complaints.
CUSTOMER SERVICE ASSOCIATE with 5 years customer service and sales experience gained within various industry sectors including general insurance. Has carried out both inbound, outbound and face to face roles.
TELESALES/APPOINTMENT SETTER with 5 years customer services experience gained within various industry sectors including within an insurance brokerage. Experienced in cold call to businesses and arranging appointments and ensuring dairies are fully booked.
SALES ACCOUNT MANAGER who has gained experience within a variety of roles. Experience has included taking inbound calls from new and existing clients.
INSURANCE BROKER who has gained over 2 years industry experience. Experience and duties included accounts and financing.
MOTOR CLAIMS HANDLER with 10 years general insurance experience gained within broker and insurer environments. Experienced in handling motor claims from cradle to grave.
PROJECT MANAGER & INTERIM SYSTEMS SUPPORT MANAGER who over 12 years has held various positions within the insurance industry including broking, underwriting, team leadership and project management. Currently delivers projects on time, within budget, scopes and defines the Network project management framework.
MANAGER/SENIOR CONSULTANT who has 8 years’ work experience within a variety of finance and related insurance roles. Gained experience of both managing others and undertaking hands on roles, dealing with car leasing and related lending and insurance products.