South East: Bedfordshire, Berkshire, Essex, Hertfordshire, London: London North, London North West.
£40,000 - £55,000
Working from a home base you will handle and deliver solutions on a portfolio of complex losses with claim values in excess of £50,000, including escape of oil claims and High Net Worth customers. Visiting policyholders in their homes for both buildings and contents related losses, you will be responsible for establishing liability in accordance with their policies. Once established you will deal with the loss through to completion, agreeing reinstatement of property or replacing contents. You will be expected to cover a geographical area around within a 2 hour drive of where you live and ideally could live around the Northern M25 region from Essex around to Berkshire.
Candidates must be able to demonstrate several years' experience dealing with property related losses and ideally in an external capacity. You must have an excellent understanding of insurance policies and the application of claims handling philosophies. Have a knowledge of, and be able to accurately interpret Insurance contracts, Principles and practice of insurance as defined by The Chartered Institute of Loss Adjusters, FSA requirements, fraud indicators and potential for recovery, contribution and salvage securing the appropriate evidence, Law of contract, statute and common law, Law of Tort and bailment, building construction techniques and common causes of failure and repair. You must deliver accurate technical, policy decisions and claims settlement, including declinature of claims, with compassion over a range of media, including face-to-face, telephone, digital/virtual channels. Finally you must be able to demonstrate a high degree of personal organisation (planning/time management/file management), and competent and proactive oversight of a caseload of customer claims, including in times of surge/peak activity (high claims volumes)
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