South East: Kent.
£16,500 - £17,500
Another exciting opportunity has arisen with a well established motor insurance company. The successful candidate will be the first point of contact for the policyholder who has suffered a loss following an incident involving their car. You must be able to obtain the relevant details from them and record this information giving the customer excellent advice and assistance, whilst also assessing liability from the circumstances of the incident. You will then manage the accidental damage part of the claim to its conclusion. To ensure you adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.
In order to be successful for this role you will have 6 months' experience working in FNOL, with a good grounding in a call centre or customer service environment. You must have good spoken and written communication skills with the ability to be accurate and pay attention to detail. The ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to customers understanding that they could be distraught and concerned following an incident. PC literate with good administrative skills.
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