South West: Somerset.
£16,000 - £17,000
As a Customer Service Administrator you will provide comprehensive administrative support whilst dealing with the incoming and outgoing customer calls received to the company for various housing developers and insurance clients. As this role fits within the Out of Hours service, you will deal only with the emergency calls received outside standard office hours. In some circumstances, you may also support the daytime/evening employees with all aspects of their work.
The successful candidate will possess the ability to provide excellent customer service. You will action new enquiries and instructions received in a timely way to ensure targets and service level agreements are met. You will have a keen eye for detail taking care to ensure that all criteria are met before deploying emergency contractors. Ensure that the client portal is kept up to date at all times. Undertake specific client invoicing on a month and ad hoc basis. You will maintain a professional manner while liaising with clients, suppliers and customers.
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