South East: Kent.
£21,000 - £24,000
An exciting opportunity has arisen for a talented and experienced claims handler to join a well established claims practice. As the Technical Team Assistant you will answers team member technical questions on claims process and system issues, provide feedback on the team audit performance and coaching plans, floor-walk, provide quality customer service, including managing a small portfolio, answering customer enquiries, and effectively handling customer complaints, assisting with the management of incoming call volumes for the team, responsible for new team member training, review payments for authorisation within set financial boundaries, rejecting when necessary and ensuring team complete their authorisations within target, audits claims and calls for the department, provides constructive one to one feedback, and records results, supports team leader and performs management duties when team leader is absent or out of office.
To be successful in your application for this role you will ideally have 12 - 18 months' experience working in a motor claims team for an insurer and thorough understanding of the Road Traffic Act, Subrogation, Indemnity, Liability, Claimant Litigation Process, Complaints Process, Data Protection Act, Principles of Insurance.
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