Scotland: Central belt.
£18,500 - £21,000
An exciting opportunity has arisen in a busy office in Glasgow City Centre for motivated Motor Claims Handlers, with excellent customer service skills to join an expanding team. With full responsibility for each motor claim you deal with, you'll need to be calm, empathetic and reassuring so you can guide the caller through the claim details. This call is where the claims journey begins.My client is looking for talented individuals with varying degrees of experience including FNOL, capture and intervention, third party damage and personal injury handlers. You will be expected to gather all the accident information that is available, make an initial decision on liability and start the claims process by appointing relevant suppliers where necessary. It is essential that you ensure the customer is clear on the claims process and their expectations are managed right from the outset.
To be successful in your application for this role you must be reliable, pro-active and positive to help drive forward my clients processes and performance for their clients. If you're someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service for customers then this is the role for you. Ideally you will have experience of dealing with motor insurance claims, exceptional customer service skills, a positive and pro-active attitude to exceeding client and customer expectations, excellent telephone manner, IT literacy.
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