South East: Kent.
£26,000 - £30,000
An exciting opportunity has arisen in a busy office in Tonbridge for a motivated Motor Claims Team Leader with excellent technical knowledge to join an expanding team. As a Motor Team Leader, you will lead and manage a team of successful Motor Claims Technicians. You will have responsibility for the technical development of your motor team and the ongoing quality of the work produced as well as ensuring service delivery levels are continually met and budget targets are met. You will also be tasked with reviewing all processes, ensuring continuous enhancements, whilst being committed to delivering customer satisfaction and be able to motivate and supervise staff as well as train, develop and appraise them. Your priority will be to lead your team to achieve a first class customer service for all Clients, customers including policyholders, brokers and other teams within the business.
As the successful applicant you will have experience in motor claims, which is essential, you'll already be experienced in managing claims driven teams within the Insurance arena. You will be a customer service champion and a true leader of people, as well as having a proven ability to manage, motivate and drive a team, an understanding of appraisal, coaching and staff development processes, strong technical motor background, personal Injury and litigation desirable, have the ability to set workable team KPI's, excellent communications skills, solid I.T. competency.
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