Job Profile

Claims administration practise who deliver straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service seeks to employ a customer service coordinator. As an Engineering Customer Service Co-ordinator you'll be committed to providing customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines.

What you'll be doing

You will be working within a team dealing with policy holders who have suffered a loss following an incident involving their car and so you will be patient and empathetic. You will pro-actively manage the Policyholders/Third parties repairs throughout their journey. You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance

Applicant Requirements

To be considered for this role you will have / be able to :-

• Good working knowledge of motor vehicle construction and modern repair techniques.
• Motor Claims knowledge including a basic understanding of insurance principles
• Good working knowledge of computerised damage estimating systems, including Audatex
• Good spoken and written communication skills
• Accuracy and attention to detail
• Positive and self-confident approach when dealing with our customers.
• Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills
• Ability to take on increased ownership and responsibility when necessary
• Demonstrable ability in numeracy skills & written English

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