Job Profile

Industry leading subsidence claims firm seeks to employ a number of home based, experienced and well organised subsidence claims handlers.

The successful candidate will be a team player and will gain a fantastic opportunity to develop further, supported by experienced subsidence engineers and technical claims managers.

Job details and responsibilities:

• Delivering excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
• Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim.
• Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
• Ensure work is kept up to date and KPI's / SLA's adhered to, delivering excellent customer service to customers, clients and colleagues.
• Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
• Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

Applicant Requirements

Requirements:

• 2-3 years' experience in a similar position
• High level of written and verbal communication in English required, to provide effective communication
• Working knowledge of Microsoft Office (particularly word and excel)
• Working towards or (ideally) having attained Cert CII qualification
• Good knowledge of insurance
• Good base technical knowledge of subsidence.
• Knowledge and experience in customer services.

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