Technical Claims Handler (Homebased)


Yorkshire: West Yorkshire.


£26,000 - £28,000

Job Reference


Job Profile

Technical claims outfit seek to employ a technical claims handler in the West Yorkshire region to join a claims management team. The successful candidate will be a team player and will gain a fantastic opportunity to develop further, supported by experienced subsidence engineers and technical claims handlers.

Job details and responsibilities:

  • Delivering excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
  • Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim in respect of complex, technical and complaint claims.
  • • Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
  • • Ensure work is kept up to date and KPI's / SLA's adhered to, delivering excellent customer service to customers, clients and colleagues.
  • • Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
  • • Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

Applicant Requirements

In order to be considered for this opportunity you will need to be:

  • Positive and motivated
  • A team player
  • Have excellent interpersonal skills
  • Highly driven
  • Collaborative
  • Well organized
  • Customer focused individual
  • Keen to develop in a team environment
  • Able to assess and resolve problems with minimal assistance, seeking support where required.


  • 2-3 years experience in a similar position
  • High level of written and verbal communication in english required, to provide effective communication
  • Working knowledge of Microsoft Office (particularly word and excel)
  • Working towards or (ideally) having attained Cert CII qualification
  • Excellent knowledge of insurance
  • Excellent technical knowledge of subsidence.
  • Knowledge and experience in customer services.


Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.

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