Adjuster Support Technician


West Midlands: Staffordshire.


£18,500 - £21,000

Job Reference


Job Profile

Leading loss adjusting and claims administration practice seeks to employ a number of adjuster support technicians to aid its claims handling function in Stoke.

In situ you will provide exceptional customer service to all internal and external customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service.

It is a busy role, with a broad range of responsibilities, but the fundamentals include:

  • Answer inbound calls
  • Issue reports to clients when required
  • Resolve customer queries proactively
  • Appoint suppliers
  • Make outbound calls to customer/supplier/clients
  • Dealing with and actioning associated tasks in relation to claims
  • To support the field adjusters and associates
  • Compile reports within the Adjuster/Technician partnership
  • To carry out any reasonable instruction given by their senior manager, in line with business requirements

Applicant Requirements

The skills and qualities you will need:

  • Excellent customer service
  • Logical approach
  • Compassionate
  • Good attention to detail
  • A professional and adaptable communication style - both written and verbal
  • Efficient administrative skills
  • Strong numeracy, literacy, and IT skills
  • A proactive attitude, and an enthusiastic approach

There are no specific qualifications required for the role; and although my client welcomes those with previous industry experience, it's transferable skills and qualities that my client is looking for.


Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.

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