North West: Lancashire.
£17,000 - £22,000
Claims Handler - Lancashire - up to £22k per annum plus pension, twice yearly discretionary bonus, medical cash plan - Free parking nearby
An exciting opportunity to join an independent surveying company providing building claims solutions on a nationwide basis - you will join a busy and vibrant claims handling team where you will manage your own case load of new and existing property claims. Training and Development of staff are key.
As a Claims Handler you will:
Answer incoming telephone calls and deal with incoming electronic instructions.
Liaise with customers, clients, insurers via the telephone, email and in writing.
Handle and resolve insurance related technical questions from clients.
Monitor the progress of new and existing claims within strict deadlines.
Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
This is a full-time, permanent role working Monday to Friday between 8am - 6pm - overtime will be available
Excellent customer services skills within a telephone environment - Essential
Be able to work within a targeted environment - Essential
Diary management experience - Essential
Experience of booking and arranging appointments - Essential
Ideally have Claims Handling experience working within the Insurance Industry
The ability to manage and prioritise own workload - Essential
Experience of handling and dealing with challenging situations - EssentialExperience of handling complaints - Essential
Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
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