Insurance Claims Handler


North West, West Midlands, Yorkshire, East Midlands.


£17,000 - £22,000

Job Reference


Job Profile

Home- Working - Claims Handler – remotely UK – up to £22k per annum plus pension, twice yearly discretionary bonus, medical cash plan – you will be provided with sundries to enable you to work from your home-base.  Team support will also be provided ensuring you feel part of the team.  You will be required to attend the Head Office on regular occasions for team meeting etc, which will be in Lancashire.

An exciting opportunity to join an independent surveying company providing building claims solutions on a nationwide basis – you will work remotely managing your own caseload of new and existing property claims.  Training and Development of staff are key.

As a Claims Handler you will:

Answer incoming telephone calls and deal with incoming electronic instructions.

Liaise with customers, clients, insurers via the telephone, email and in writing.

Handle and resolve insurance related technical questions from clients.

Monitor the progress of new and existing claims within strict deadlines.

Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.

Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Applicant Requirements

Experience required:

Claims Handling experience within an Insurance Environment – Essential.

Property / Building Claims handling experience from inception to conclusion – Essential.

Excellent customer services skills within a telephone environment – Essential.

Have the ability to work remotely minimal supervision – Essential.

Be able to work within a targeted environment – Essential.

Diary management experience - Essential

Experience of booking and arranging appointments – Essential.

The ability to manage and prioritise own workload – Essential.

Experience of handling and dealing with challenging situations – Essential.

Experience of handling complaints – Essential.

Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact.


This is a full-time, permanent role working Monday to Friday between 8am – 6pm – overtime will be available.


Donna Pastor
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.

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