Home-Based Claims Handler

Location

West Midlands, East Midlands.

Salary

£18,000 - £22,000

Job Reference

DFP50879

Job Profile

An exciting opportunity to join a successful independent company providing building claims solutions on a nationwide basis - you will join a busy claims handling team working remotely from home where you will manage your own case load of new and existing property claims.

As an Insurance Claims Handler you will:

  • Answer incoming telephone calls and deal with incoming electronic instructions
  • Liaise with customers, clients, insurers via the telephone, email and in writing
  • Handle and resolve insurance related technical questions from clients
  • Monitor the progress of new and existing claims within strict deadlines
  • Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels
  • Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers

Applicant Requirements

Experience required:

  • Excellent customer services skills within a telephone environment - Essential
  • Have the ability to work remotely from home
  • Be able to work within a targeted environment - Essential
  • Diary Management experience - EssentialExperience of booking and arranging appointments - Essential
  • Have Claims Handling experience working within the Insurance Industry
  • The ability to manage and prioritise own workload - Essential
  • Experience of handing and dealing with challenging situations - EssentialExperience of handling complaints - Essential
  • Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

This is a full-time, permanent role working Monday to Friday between 8am - 6pm - overtime will be available

Contact

Donna Pastor
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: dfpastor@iauk.co.uk
IAUK

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