North West: Greater Manchester, Lancashire.
£19,000 - £21,000
Motor Claims Assistant - up to £21k per annum - Solicitors Firm.
An established specialist Personal Injury Solicitor Practice are now seeking a Motor Claims Assistant to join their Motor FNOL team where you will play a vital role by being the first point of contact for clients who have been involved in a RTA. You will capture details of the event over the telephone obtaining full facts and details of the accident, carry out various checks to validate the information provided, arrange the recovery of the client's vehicle and a suitable credit hire replacement. You will be handling calls from clients who may be distressed and seeking a sympathetic ear.
As a Motor Claims Assistant you will:
Be able to handle a high volume of calls.
Have a calming manner and be able to show empathy by liaising with people who may be distressed or upset.
Have the ability to multi-task by capturing full facts about the accident whilst validating the details and being able to show sympathy and maintaining an excellent customer service throughout the call.
Possess excellent communication skills both verbal and written.
Have experience of using the Proclaim case management system.
Ideally have a good understanding of the highway code.
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