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Claims Assistant (Property Claims)


West Midlands: Staffordshire, Yorkshire: West Yorkshire.


£17,000 - £19,000

Job Reference


Job Profile

Claims Assistant – Property Claims – West Yorkshire  & Staffordshire – Car Parking and opportunity to work remotely 

A national Loss Adjusting Operation is seeking a number of experienced claims assistants to join their Property Claims Team and handle the building repair process due to escape of water losses.  You will play a vital part in the business by being a point of contact and providing a first class customer service. 

Key responsibilities:

  • Taking notification of loss
  • Assist the customer to determine the validity of the claim
  • Review the policy cover to correctly move their claim forward
  • Review and respond to incoming emails from a variety of parties such as customers, clients, insurance brokers and suppliers
  • Manage own caseload
  • Handle the building repair process from drying through to the repair, building and validating repair scopes, managing costs and negotiations with policyholders
  • Arrange customer settlements, payment of supplier invoices and putting together reports

Applicant Requirements

About you:

  • Good level of property claims handling experience specifically escape of water losses
  • Knowledge of perils and escape of water
  • Strong numeracy, literacy and IT skills
  • The ability to handle challenging conversations confidently and calmly
  • Excellent communication skills both written and verbal 

A well as a competitive basic annual salary you will also have free local parking and the option after training to work remotely, pension and life assurance.  Working hours are Monday – Saturday with working hours between 8am – 8pm.


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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