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Customer Services Adviser (Claims)


South East: Kent.


£18,000 - £20,000

Job Reference


Job Profile

An established Claims Management Organisation based in Kent with UK exposure offering Claims Solutions specialising in household and motor claims with a strong focus on providing a first class customer services are now seeking a Customer Services Advisor to join their Claims Department. You will play a vital role in the Claims process by being the first point of contact for all policyholders across multiple insurance products.                                                                                                                                      

Key responsibilities:

  • Answer first point of contact calls
  • Provide excellent customer service by engaging with the policyholder, asking questions regarding their claim and their policy
  • During the process of the call you will build a good rapport with the caller and attentively listen as well as asking questions to be able to identify fraud triggers.
  • Gather full details, evaluate the cover, log all details and the conversation and pass onto the relevant department to progress with the claim process.

Applicant Requirements

About you:

  • Excellent communication skills both verbally and written with a proven track record
  • Have the ability to deal with sensitive situations
  • Be able to display active listening skills on telephone calls
  • Experienced in good questioning skills to establish validity of claims and fraud indicators
  • Be able to build a good rapport with all callers and departments
  • Confident telephone manner with a proven track record
  • Ability to work well under pressure
  • Have good attention to detail
  • PC literate with good solid administration skills


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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