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Claims Handler (Escape of Water)


South East: Kent.


£19,000 - £22,000

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Job Profile

Claims Handler (Escape of Water) - Kent - up to £22k per annum plus an excellent benefits package. Can be a Hybrid role with flexibility working part office, part homeworking

A Claims Handler is required to join an exciting and forward thinking Claims Management organisation where you will provide a world class, full lifecycle claims handling service and act as the primary customer contact in managing a portfolio of Escape of Water claims.

Key responsibilities:

  • Liaise with policyholders and provide advice on general queries and insurance claims issues for relevant or related peril.
  • Be responsible for checking the policy cover, request and gather documents and information from policyholders such as receipts, photographs or accident reports
  • Arrange for payment to be made within the agreed authority levels.
  • Manage a high volume portfolio of fast paced claims through to settlement
  • Liaise between internal teams, third party suppliers and policyholders ensuring they receive a smooth claims process
  • Identify potential fraudulent claims end escalate through to the counter fraud team

Applicant Requirements

About you:

  • Claims Handling experience is essential, preferably dealing with flood claims
  • Knowledge of the building repair process from drying through to completion or good knowledge of escape of water would be ideal
  • Excellent customer services skills being able to adapt to each policyholders / situation and be able to handle and deal with customers who may be distressed
  • The ability to work under pressure and meet strict target deadlines
  • Excellent IT/Systems experience with good administration experience


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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