Claims Handler (Escape of Water)

Location

South East: Kent.

Salary

£19,000 - £22,000

Job Reference

DFP51410

Job Profile

Claims Handler (Escape of Water) - Kent - up to £22k per annum plus an excellent benefits package. Can be a Hybrid role with flexibility working part office, part homeworking

A Claims Handler is required to join an exciting and forward thinking Claims Management organisation where you will provide a world class, full lifecycle claims handling service and act as the primary customer contact in managing a portfolio of Escape of Water claims.

Key responsibilities:

Liaise with policyholders and provide advice on general queries and insurance claims issues for relevant or related peril.
Be responsible for checking the policy cover, request and gather documents and information from policyholders such as receipts, photographs or accident reports
Arrange for payment to be made within the agreed authority levels.
Manage a high volume portfolio of fast paced claims through to settlement
Liaise between internal teams, third party suppliers and policyholders ensuring they receive a smooth claims process
Identify potential fraudulent claims end escalate through to the counter fraud team

Applicant Requirements

About you:

Claims Handling experience is essential, preferably dealing with flood claims
Knowledge of the building repair process from drying through to completion or good knowledge of escape of water would be ideal
Excellent customer services skills being able to adapt to each policyholders / situation and be able to handle and deal with customers who may be distressed
The ability to work under pressure and meet strict target deadlines
Excellent IT/Systems experience with good administration experience

Contact

Donna Pastor
Tel: 0782 111 9773
Email: donna@adjustingappointments.com
Adjusting Appointments Limited

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