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Claims Handler (Home Insurance Theft Claims)


South East: Kent.


£19,000 - £22,000

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Job Profile

Claims Handler (Home Insurance Theft claims) Kent – Hybrid working - up to £22,000 per annum plus annual bonus, pension, customer review incentives, free car parking, gym on site & sports & social events, 37.5 hours per week Monday to Friday. 

Due to growth and expansion an established Claims Management Organisation providing a first class claims service throughout the UK are seeking an Claims Handler to join their Home Insurance Theft Team where you will play a vital role in the Claims process by being the primary customer contact in managing a portfolio of Home Insurance theft claims.  

As a Claims Handler you will:

  • Liaise with policyholders and provide advice on general queries and insurance claims issues.
  • Be responsible for checking the policy cover, request and gather documents and information from policyholders such as receipts, photographs or accident reports, arrange for payment to be made within the agreed authority levels.
  • Manage a portfolio of claims through to settlement
  • Liaise between internal teams, third party suppliers and policyholders ensuring they receive a smooth claims process
  • Identify potential fraudulent claims end escalate through to the counter fraud team


Applicant Requirements

As an experienced Claims Handler you will have:

  • Claims Handling experience, preferably theft claims but not essential
  • Excellent customer services skills being able to adapt to each policyholders / situation and be able to handle and deal with customers who may be distressed
  • The ability to work under pressure and meet strict target deadlines
  • Excellent IT/Systems experience with good administration experience


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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