Customer Relations Executive
Location
South East: Kent.
Salary
£21,000 - £27,500
Job Reference
DFP51696
Job Profile
An established Claims Management Organisation providing a first class Claims Management service to the Insurance Industry throughout the UK, are now seeking an experienced Customer Relations Executive to join the customer relations department. This is a full-time position 37.5 hours per week Monday to Friday.
Key responsibilities:
- To review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
- Prepare FOS case file submissions and manage subsequence queries from FOS, ensuring that a high FOS win rate is maintained.
- Mentor & develop team members to enhance their skills and capabilities.
Applicant Requirements
About you:
- The ideal candidate will have FOS experience, strong written communication, and ability to pick up the relevant argument.
- Experience of working in a customer relations/complaints handling role within the insurance industry is required
Salary & Benefits:
- Salary up to £27,500 per annum
- annual discretionary bonus up to 10%
- fully funded and support towards Industry qualifications
- customer services incentives/payments
- pension
- 22 days holiday plus bank holidays
- newly built on-site gym
- free parking
- free daily refreshments
- Hybrid working pattern to be agreed
Contact
Donna Pastor
Tel: 0782 111 9773
Email: donna@adjustingappointments.com
Adjusting Appointments Limited
PLEASE NOTE: there is an issue with the APPLY NOW form at the moment, we are working on a fix. Please email your details to recruit@adjustingappointments.com whilst we resolve this. Thank you
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