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Customer Relations Executive


South East: Kent.


£21,000 - £27,500

Job Reference


Job Profile

An established Claims Management Organisation providing a first class Claims Management service to the Insurance Industry throughout the UK, are now seeking an experienced Customer Relations Executive to join the customer relations department.  This is a full-time position 37.5 hours per week Monday to Friday.


Key responsibilities:

  • To review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
  • Prepare FOS case file submissions and manage subsequence queries from FOS, ensuring that a high FOS win rate is maintained. 
  • Mentor & develop team members to enhance their skills and capabilities.


Applicant Requirements

About you:

  • The ideal candidate will have FOS experience, strong written communication, and ability to pick up the relevant argument.
  • Experience of working in a customer relations/complaints handling role within the insurance industry is required


Salary & Benefits:

  • Salary up to £27,500 per annum
  • annual discretionary bonus up to 10%
  • fully funded and support towards Industry qualifications
  • customer services incentives/payments
  • pension
  • 22 days holiday plus bank holidays
  • newly built on-site gym
  • free parking
  • free daily refreshments
  • Hybrid working pattern to be agreed




Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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