Job Profile

Property Claims Operations Manager  - Leeds, Hybrid working -  up to £38,000 per annum plus an excellent benefits package, offering the opportunity to progress and help and support towards Industry qualifications, 25 days holiday plus bank holidays, Healthcare, Pension, Employee wellbeing assistance and Life Assurance. 

A global Loss Adjusting organisation who are truly passionate and understanding by offering a flexible working model and by fully embracing and supporting individuals to grow and develop, are now seeking an experienced Property Claims Operations Manager to join their Subsidence Claims handling team based in Leeds where you will work part office and part home-based.  Hours Monday to Friday 35 hours per week. You will be responsible for the day to day management of a team of Building Consultants and Claims Technicians ensuring the highest standard of customer care is provided to valued clients.

The role will require you to be responsible for team performance, day to day team queries, identifying and fulfilling training requirements, team morale, absence management and carrying out 1:1’s.

Applicant Requirements

About you:

• A Manager with experience of working within a customer service office environment – essential
• Property claims handling experience, ideally subsidence
• You must be organised and have good people management skills
• Excellent communication, negotiation and empathy skills and experience
• You will need to be a leader, able to manage a team
• Have the ability to be decisive in resolving matters
• A desire to embrace innovative working practices
• Able to cope within a fast changing working environment
• Good knowledge on IT, most Microsoft packages i.e. Word, Excel & PowerPoint
• You will be Cert CILA, or a willing to progress towards

 Benefits:

• Competitive salary depending on skills, experience and qualifications
• Healthcare scheme
• Pension
• 25 days holiday plus bank holidays
• Discounts on various products and services
• Life Assurance
• Group Income Protection
• Voluntary benefits

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