Job Profile

An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders. 

You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you. 

Duties:

• Manage the claims process with a customer focus
• Be at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)
• End to end handling of claims domestic & commercial policies within defined delegated authority limits and processes
• Act as the Insurer, taking incoming first notification of losses direct from the customer
• Validating policy cover
• Triage customers claims for validation and proactively manage the customer journey throughout the claims lifecycle
• Negotiate settlements
• The role is fast-paced, telephone biased where you will support the wider physical and virtual teams 

Key responsibilities:

• Register all new claims accurately
• Proactively manage a caseload of losses, setting customer expectations
• Assist with enquiries, liaising both verbally and written
• Work closely with the team, providing support/assistance when required
• Work to achieve all KPI’s and deliver a first-class service
• Manage complaints
• Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.
• Identification of Fraud and Recoveries

Applicant Requirements

• Enjoy working in a fast-paced environment
• A team player who is a good listener, empathetic and good at turning negative situations into positives
• Property Claims Handling experience (Buildings & Contents)
• Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companies
• Exceptional communication skills, both verbal and written
• Thrive in a customer focused targeted environment
• Be supportive and proactive
• Always looking to progress and develop your skills

Thank you, your application has been sent.

Would you like to receive information about similar jobs?
Set up email alerts now! It's FREE!

Please complete all required fields and/or tick all boxes accordingly.