Property Claims Handler

Location

North West: Greater Manchester, Cheshire, Lancashire, Merseyside, Cumbria, Wales: North Wales, Cardiff, Newport, Swansea, Yorkshire: East Yorkshire, North Yorkshire, South Yorkshire, West Yorkshire, South East: Bedfordshire, Berkshire, Buckinghamshire, East Sussex, Essex, Hampshire, Kent, Oxfordshire, Surrey, Hertfordshire, West Sussex, London: London City, London East, London North, London South East, London South West, London West, London North West, South West: Devon, Bristol, Cornwall, Somerset, Dorset, Gloucestershire, Wiltshire, East Anglia: Cambridgeshire, Norfolk, Suffolk, East Midlands: Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire, West Midlands: Hereford, Shropshire, Staffordshire, Warwickshire, West Midlands, Worcestershire, North East: County Durham, Northumberland, Teesside, Tyne and Wear, Scotland: Central belt, Dumfries & Galloway, Highlands & Aberdeen.

Salary

£25,000 - £28,000

Job Reference

DFP52499

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

Answer incoming telephone calls and deal with incoming electronic instructions.
Liaise with customers, clients, insurers via the telephone, email and in writing.
Handle and resolve insurance related technical questions from clients.
Monitor the progress of new and existing claims within strict deadlines.
Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Applicant Requirements

Experience required:

Buildings/Property Claims handling experience cradle to grave - Essential
Excellent customer services skills within a telephone environment - Essential
Be able to work within a targeted environment - Essential
Diary management experience - Essential
Experience of booking and arranging appointments - Essential
The ability to manage and prioritise own workload - Essential
Experience of handling and dealing with challenging situations - Essential
Experience of handling complaints - Essential
Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

up to £28,000 per annum
plus flexi benefits including 25 days holiday plus the option to buy additional
support towards industry qualifications, retailer discounts etc.
remote working

Contact

Donna Pastor
Tel: 0782 111 9773
Email: donna@adjustingappointments.com
Adjusting Appointments Limited

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