NATIONAL AUDIT & QUALITY COMPLIANCE MANAGER with extensive industry experience. Achieved Director status and was responsible for managing a regional service centre. Latterly has worked and managed two service centres in Yorkshire and the North West for another international adjuster. Has taken full responsibility for all aspects of the service centres whilst developing strong connections with a number of key brokers/insurers throughout the North. In last role, worked closely with the Regional Managers and the Training Officers to ensure areas of concerns were identified and action taken to improve performance. Also worked closely with a number of major Insurers to help carry out quarterly file Audits to ensure Quality improvement took place with Corrective Action Plans being drawn up and implemented to provide continuous improvement.
Diploma of the Chartered Insurance Institute (Claims).
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