EXCEPTIONAL LOSS SENIOR CASE MANAGER who has a proven track record managing and delivering Complex Multi-Million pound Commercial and Residential claims throughout the UK and Northern Ireland and has a wealth of experience as a Senior Commercial / Construction Loss Adjuster. Experience includes face to face negotiation / communication at all levels with internal and external stakeholders.
Has considerable experience of interpreting, applying and understanding insurance policies for a wide range of products, including building guarantee / defects policies, goods in transit, contractors’ liability, contractors’ all risks, public liability, commercial property, and residential property. Has also dealt with the recovery and legal aspects of claims, including attending mediations with Solicitors and Counsel
Experienced in managing and resolving high profile complaint cases (CEO/Board level complaints, MP complaints. FOS complaints, complaints involving media)
Has excellent Management and coaching skills having managed a Major Loss team handling claims from £30k to £1m with 9 direct reports including 2 remote home workers.
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