CLAIMS HANDLER who has gained over 7 years industry experience. Currently deals with claims via the MOJ portal and CPR procedures. Authorises payments up to £10,000 and is at over 90% on his audits. Deals with claim forms and judgments, liaising with panel solicitors. Is dealing with a case load of 450 and meeting the weekly targets. Assists the manager to make sure targets are reached. Currently has files up to £50,000 on review. As part of the Claims Center Coaching team, coached new updates on the system. Worked closely with the claims future and developers correcting workarounds. Highlighted defects/errors and raised change request for correct procedures.
Has passed IF1 and IF4 of the Chartered Insurance Institute.
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