Customer Care Manager

Location

West Yorkshire

Salary Sought

Negotiable

Reference

191787

Applicant Profile

CUSTOMER CARE MANAGER who has gained 13 years industry experience within a leading insurance company. Possesses a strong background in insurance, both technical and customer focussed which has been gained in a variety of roles. Currently experienced in complaint investigation and resolves them within Financial Ombudsman Service guidelines. Responsible for coaching staff to help them effectively resolve customer dissatisfaction within the new FCA complaints handling guidelines. Provides ongoing support and coaching to staff on complaints and technical referrals.  Seeking to progress career within the general insurance industry.

Applicant Qualifications

Certificate of the Chartered Insurance Institute.

Contact

Jayne Moss
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: jmoss@iauk.co.uk
IAUK

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